Help
Help & FAQ
Booking, paying, tickets and refunds — answered.
Booking & tickets
How do I book?
Pick a night, choose your ticket (entry, early bird or VIP table) and pay online by card. Your booking is confirmed as soon as the payment goes through, the link to your ticket is emailed to you, and your entry code appears on that page on the night.
Do I need an account?
No. Book as a guest with your name, email and phone number. We create an account for you so you can find your ticket later.
Which tickets are there?
Entry (standard admission), Early bird (a lower price for booking early) and VIP table (a private table with premium service). Not every night offers all three.
Can I book for several people?
Yes. Choose the number of guests at checkout. One QR code covers the whole booking — everyone enters together on it.
Payment & prices
How can I pay?
You pay online by card when you book, through a licensed payment company. You enter your card details on the payment company's secure page, never on this site, and your ticket is issued as soon as the payment goes through.
Is it safe to book here?
Yes. The whole site runs over an encrypted connection. Payment is handled by a licensed payment company: you enter your card on its secure page, and we never see or store your card details.
What is early bird?
A lower price for booking early. It ends automatically on the date the venue set.
Cancellations & refunds
Can I cancel and get a refund?
Yes. Cancel from My tickets before the cancellation deadline shown on the event page (every event has its own): the ticket price minus our commission comes back to your YallaTonight balance as credit for a future booking (not to your card), and the booking fee is kept, because the booking service was already delivered. After the deadline there is no refund. If the event itself is cancelled, everything paid on the site comes back automatically, booking fee included. Read the refund policy.
What if the organizer cancels?
We let you know right away. Everything you paid on the site comes back in full — booking fee included — to your YallaTonight balance, automatically. That balance pays for any future booking on the site; it is not sent back to a card or bank account.
At the door
How do I get in?
Show the QR code from your ticket page at the door. It refreshes every few seconds, so keep the page open; if there is no signal, the door can look you up by your booking number.
Do I need to print my ticket?
No. The QR code on your phone is enough.
For venues
How do I list my venue?
Tap “List your venue” and fill in a short form. We review it within 24–48 hours, send you an electronic agreement to sign and open your dashboard. No licenses or documents to upload. List your venue
What does it cost?
Listing is free. We take a commission on each booking — 15% on the free plan, less on paid plans.
I have a boat, do I need a license to register?
No license, no commercial register, no company paperwork. To verify you we ask for a photo of your ID and a selfie holding it — only so that payouts go to a named person.
How soon can I start listing trips?
We review your request within 24–48 hours, send you an electronic agreement to sign, and open your dashboard right after — add your first trip and it's ready to book.
Still have a question?
Our support team is happy to help.