HelpBooking, paying, tickets and refunds — answered.

Pick a night, choose your ticket (entry, early bird or VIP table), pay, and your QR ticket arrives by email and WhatsApp within seconds.

No. Book as a guest with your name, email and phone number. We create an account for you so you can find your ticket later.

Entry (standard admission), Early bird (a lower price for booking early) and VIP table (a private table with premium service). Not every night offers all three.

Yes. Choose the number of guests at checkout. Every ticket has its own QR code.

Visa and Mastercard, processed by Paymob. In Egypt you may also see Fawry and mobile wallets at checkout, and some nights let you reserve now and pay cash at the door.

Yes. Every payment is encrypted (256-bit SSL) and processed by Paymob, which is licensed by the Central Bank of Egypt.

A lower price for booking early. It ends automatically when the early-bird tickets run out or on the date set by the organizer.

Each organizer sets its own cancellation window, and you see it before you pay. Inside that window you can cancel from My tickets and the ticket price goes back to your wallet or card. Read the refund policy.

We let you know right away, and the ticket amount goes back to your wallet or card within 5–7 business days.

Show the QR code from your ticket page or email at the door. It is scanned in seconds.

No. The QR code on your phone is enough.

You earn points with every booking and spend them as a discount on your next one. The more you book, the more you earn.

Not while your account is active. After 12 months without activity, points may expire.

Tap “List your venue” and fill in a short form. We review it within 24–48 hours, send you an electronic agreement to sign and open your dashboard. No licences or documents to upload. List your venue

Listing is free. We take a commission on each booking — 15% on the free plan, less on paid plans. See pricing.